Privacy Policy

This policy applies to the Society Manager marketing website, demo and contact requests, and the Society Manager software service (the “Service”). “Somainta,” “we,” “us,” and “our” refer to the operator of Society Manager. The society, community, or other organization that subscribes to the Service is the “Customer.”

1. Information we collect

Website and demo requests. If you contact us or request a demo, we receive the information you submit, which may include your name, society or company, email address, phone number, approximate number of units, package of interest, and message.

Service account and usage information. If you use the Service, we may process account and role information, society and property details, blocks and units, resident and occupancy records, announcements, survey responses, complaints, service requests, financial records, notifications, and files or attachments that authorized users enter or upload.

Technical information. Web servers and service providers may receive standard request information such as IP address, browser and device details, requested pages, timestamps, and error or security logs. This information is used to deliver, maintain, and protect the website and Service.

2. How we use information

We use information to respond to inquiries, arrange demonstrations, provide and support the Service, manage customer relationships and subscriptions, maintain service security, prevent misuse, troubleshoot issues, meet legal obligations, and communicate material service or policy updates. We do not use resident records submitted by a Customer to advertise directly to those residents.

Where applicable law requires a lawful basis for processing, the basis may be taking steps at your request, performing an agreement, meeting a legal obligation, our legitimate interests in operating and protecting the Service, or your consent where we request it.

3. Society and resident information

A Customer decides what society and resident information to enter into the Service, why it is used, and who may access it. The Customer is responsible for having the authority and notices or permissions needed to provide that information and to direct its use. Somainta processes that information to provide and support the Service, subject to the Customer’s instructions and its service agreement with us. Residents and staff should first contact their society or Customer administrator about information managed by that organization.

4. How information is shared

We do not sell personal information. We may share it:

• with service providers that help operate the website or Service, such as hosting, infrastructure, support, and form-processing providers;
• with Formspree, which receives demo and contact form submissions made through the form on this website. Formspree may store submissions in its service and route them according to its own terms and privacy policy;
• with a Customer and its authorized users, when information is entered into that Customer’s Service workspace;
• when required by law or valid legal process, or when reasonably necessary to protect people, rights, property, or the security of the Service; and
• in connection with a business transfer, subject to appropriate protections.

Service providers may process information in the countries where they operate. The hosting region and any applicable transfer safeguards can depend on the Customer’s deployment and service arrangements. Formspree states that its services are hosted on Amazon Web Services in the United States. Read Formspree’s privacy policy and security information for details about its handling of form submissions.

5. Cookies and similar technologies

The public marketing pages currently use site functionality such as loading package information and displaying page content. We do not identify an analytics or advertising tracker in those pages. Our hosting and service providers may use necessary technologies or logs to deliver, secure, and troubleshoot their services; third-party services may also apply their own technologies when you interact with them.

6. Retention

We retain information for as long as reasonably needed for the purposes described in this policy, to provide the Service, resolve issues, meet legal requirements, and enforce agreements. For information held in a Customer workspace, retention and deletion are generally directed by the Customer and may also be affected by service agreements, backup cycles, and legal requirements. Formspree controls retention of submissions in its service under its own policies and account settings.

7. Security

We use administrative, technical, and organizational measures intended to protect information. No website, transmission, or storage system can be guaranteed to be completely secure. Customers are responsible for managing their users, permissions, credentials, and the information they choose to place in the Service.

8. Your choices and requests

Depending on applicable law, you may be able to request access to, correction or deletion of your personal information, object to or restrict certain processing, request a portable copy, or withdraw consent where processing relies on consent. You may ask us about a demo or contact request by emailing info@somainta.com. We may need to verify your request and retain information where required or permitted by law. If your request concerns information in a society workspace, contact the relevant society administrator first; we will assist the Customer as appropriate under our service agreement and applicable law.

9. Children

The marketing website is intended for organizations and adults acting on their behalf, not for children to request demonstrations. Customers must ensure they have appropriate authority to enter information about residents, including information relating to minors, and should limit that information to what is needed for their community-management purposes.

10. Changes to this policy

We may update this policy as the website, Service, or applicable requirements change. We will post the updated version here and revise the “Last updated” date. Where required, we will provide additional notice.

11. Contact

For privacy questions or requests, contact Somainta at info@somainta.com. Our business contact location is Karachi, Pakistan.